Many of you have already discovered our online booking. The easiest way is on our mobile friendly website – either from a PC, your smart-phone or your tablet. It’s a simple process of viewing available appointments which are shown by doctor and selecting the slot you need. You get a reminder and can add it to your diary on your smart phone. This is one of the ways we are trying to improve the experience of booking and seeing the doctor. It’s not perfect and one thing we hope will be improved is the ability to show different appointment types to allow us allocate the right amount of time for the appointment. One of the things we hate is when we keep you waiting – whilst no system is perfect, we are working to improve the way things work to be able to offer a variety of appointment time as well as the flexibility to cope with urgent needs. We are very serious about reviewing and improving our services.
Responding to feedback
We get some feedback from you via emails, verbal comments, facebook and questionnaires from HealthEngine (our online booking service) – your views are important and we listen. We have already made changes to processes, times and practices in response to your comments. We’ve made appointment times longer and extended our sessions. Hearing what you like about our service and how we may be able to improve things really matters to us– why not drop us an email at info@pioneer-LV.com.au.